have any questions?

please email us with any enquiries

for all enquiries

We are an online-only provider and contact can only be made via email



Please go to: www.claimbrain.co.uk


To make your claim on line - follow the instructions paying your excess and submitting the documents requested.

claims - GADGET

How to claim:

notify Direct Group Limited

0203 794 9300

as soon as possible but ideally within 48 hours

of the discovery of any incident likely to give rise

to a claim under this insurance.

customer instructions

Here’s what you’ll need to make a claim:


• Your Zugar Znap gadget policy number

• Details of your gadget including:

   - Make

   - Model

   - Colour

   - IMEI/MEID number


Here’s how to find your IMEI/MEID number:


Dial *#06# on your keypad – your IMEI/MEID number will appear onscreen.

claims - XS MOTOR

Read Your Policy documents to ensure that you are covered for the Claim you wish to make. Read any exclusions that may apply and make sure you understand them.

Contact Claims

Notify the Claims administrator at:

Email: Claims@pexinsure.com

Claims Department

Policy Excess Insure Ltd 71-75 Shelton Street Covent Garden London WC2H 9JQ

This should be done as soon as practicable.

Quote Your Policy reference number, as shown on Your Certificate of Insurance.

Evidencing the Claim

The Claim Administrator will send you a Claim form, which you should fill in and

send back with all accompanying documentation.


This will include but may not be limited to:

• copy of the settlement letter from the Insurer of Your Primary Insurance Policy showing the incident date, the settlement figure and the amount of Excess applied and,

• copy of your Primary Insurance Policy.


The Claims administrator will tell you if they need any other information and/or documentation from you in support of your Claim.


Complaints information

Our aim is always to provide our customers with a first-class service;

however occasionally, it is possible we may fail to meet your expectations.

If for any reason we have not met your expectations, let us know as soon as possible by writing to:

for all complaints

We are an online-only provider and contact can only be made via email

If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter.

You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days.


We will then aim to investigate and provide a resolution as quickly as possible, informing you of the position at no later than 4 weeks and a final response no later than 8 weeks.


If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion.

The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0300 123 9 123 (free for mobile-phone users paying monthly charge for calls to numbers starting 01 or 02). Alternatively you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.

Insurance arranged by Supercover Insurance Ltd and underwritten by Zenith Insurance Plc

Policies will be arranged on your behalf by ZugarZnap Group Ltd (ZugarZnap), who act as an administrator. Any premiums ZugarZnap collects or refunds ZugarZnap make to you will be on behalf of the Insurer. You can contact ZugarZnap via email at help@zugarznap.com.


ZugarZnap is an appointed representative of Oddie Dalton & Co Ltd. Oddie Dalton & Co Ltd is authorised and regulated by the Financial Conduct Authority (FCA). Registered number 306267. You can check this on the Financial Services Register by visiting www.fca.gov.uk/register


Oddie Dalton & Co Ltd are registered in England number 01090813 and their registered office is 124 Melton Road, West Bridgford, Nottingham, NG2 6EP.